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Data Engineer Manager

Pontoon

Detalles del puesto

location-pin Estados Unidos
location-tag 10720
SUMMARY:

The Data Engineer Manager is responsible for the management of data engineering team and its activities which includes driving the data analysis, data modelling, systems conversions, and data management. This role is expected to build customer loyalty by ensuring a timely delivery of application configuration for VMS and/or RXO technology deployments for implementation and expansions. Responsibilities includes developing strategies and operational plans to exceed or meet organizational goals around customer support and service functions globally.

GENERAL RESPONSIBILITIES:

* Oversees Customer Support Operations for the Global Support Center function across all MSP and RPO Programs.
* Manages VMS implementations and large steady state VMS projects to ensure appropriate resource allocation and the achievement of data and configuration milestones within specified contractual timeframes.
* Manages the analysis and adoption of leading practices in MSP, Staffing, and VMS technologies.
* Collaborates on the latest technology trends in contact center management, data compliance, and data management.
* Serves as escalation point for any data and configuration related issues.
* Evaluates productivity and quality issues and identifies and implements processes improvements.
* Maintains reporting to effectively monitor and manage productivity, accuracy and adherence to policies and procedures; aligns Key Performance Indicators (KPIs) with organizational goals.
* Stays abreast of regulatory requirements and organizational compliance policies, ensuring timely education of team.
* Manages career development plans, training for direct reports and mentors and coaches in-line with human resources principles.
* Conducts timely annual and interim performance evaluations and sets individual and team objectives to cultivate a culture of high performance and teamwork.
* Ensures team maintains appropriate skills and competencies required to conduct operations timely, effectively and in compliance.
* Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:

* Bachelor’s degree in business or related field.
* Minimum of five (5) years of experience working with VMS tools required.
* Willingness and ability to travel domestic and internally.

KNOWLEDGE, SKILLS & ABILITIES:

* Skilled in communicating effectively verbally and in writing.
* Ability to proactively establish and maintain effective working relationships across the organization.
* Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.
* Ability to communicate across global workforce, cross-cultural, time zones, etc.
* Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
* Ability to effectively negotiate with and influence others at various levels within the organization.
* Ability to identify and implement creative solutions to complex problem.
* Ability to identify and/or document existing and new processes as well as evaluate their effectiveness, develop improvements and/or recommend changes or alternatives.
* Knowledge of the concept, principles, and practices of management.
* Ability to mentor, coach, train and/or supervise employees.
* Proficient with Microsoft Office products, including Access, Word, Excel, PowerPoint and Outlook, and Visio

The Company is a federal contractor subject to EO 14042 and as such requires proof of COVID-19 vaccination at time of hire. Accommodations will be considered for those with disability/medical conditions or because of a sincerely-held religious belief who, in narrow circumstances, cannot get vaccinated due to such reasons.

Lo que significa ser parte de the Adecco Group.

Durante más de 50 años, hemos ayudado a conectar a miles de personas, en todo el mundo, de diferentes experiencias y culturas con oportunidades de empleo. Ofrecemos servicios y soluciones líderes de Recursos Humanos, impulsando el mundo del trabajo, que no solo ofrece a nuestros clientes una experiencia más personalizada, sino que también brinda a nuestros compañeros un sentido de propósito y valor en el trabajo que realizan con nosotros. Ser parte de nuestro grupo internacional significa ser parte de una comunidad que se impulsa mutuamente para ser mejor. Harás un trabajo que desafíe la vida de nuestros clientes. Serás parte de una red de personas enérgicas y profesionales que creen en lo que estamos haciendo. Y tu también creerás en ello.

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