Detalles del puesto
Head of DTS Distributed Technology Services Nordics
The Adecco Group is the world’s leading talent advisory and solutions company. We are driven by a powerful purpose – making the future work for everyone. We proudly make a difference in the working lives of 3.5 million people every year. We work with over 100,000 organisations in 60 countries, enabling their success. And we are honored to have been consistently ranked as one of the world’s best workplaces.
The Head of DTS is the glue between front line users, different brands of The Adecco Group and the central IT production functions in his region. DTS stands for “Distributed Technology Services” and is basically everything related to Local Production/Infrastructure Services. This person is responsible for ensuring that IT Production provides the “last mile” of IT services through project delivery, continuous improvement and standards implementation. The Head of DTS participates in fostering a global DTS capability, drive IT cost transparency in their region and ensure the consumption of standard IT services where possible.
Contribute to become one IT production team across regions and brands and establish best practices
Adhere to global IT usage policies, standards and governance for locally delivered services
Deliver reactive & proactive support to ensure all services operate at required service level across all regions
Delivery of specific locally delivered services
Establish and maintain IT cost transparency of the different services in IT production in your region (Datacentre, network, end user services)
Fixed and mobile telephony
Local file data management
Local print, scan, copy and fax
Support local business (customer service focus and competency)
Implementation of, and/or contribute of global projects
Provision of resources to central projects for regional project delivery tasks
Propose service improvement at the front line
Reduce IT vulnerabilities on local infrastructure
Preferably 10+ years of experience in IT
Experience working in a multinational environment
Experience working in a matrix organization
Management expertise and good ability to influence senior stakeholders
Strong leadership skills, developing team members by inspiring, encouraging and providing constructive feedback to help improve performance
Customer service experience
Infrastructure / production technical background
Fluent English language skills as well as Norwegian and/or Swedish
University degree preferably in a technical subject or any comparable education
IT Service Management tools experience (pref. ServiceNow)
ITIL V3 foundation certificate
IT Standards, Procedures, and Policies
Travel Requirement: 20%
From AI to the gig economy, the world of work is changing quickly. But for us, it’s not about following change, it’s about predicting it and being a positive influence in shaping the future of work. Every day, our work helps empower people, boost economies and provide value to society. You can be a part of this amazing story too.
The application process
Please apply with your CV and cover letter through the link below. Please apply asap as we consider applications in the order they arrive. As part of this recruitment process, we also use capacity and personality tests. Please address any questions you might have to our recruiter Magdalena Niziołek at email@example.com
We look forward to your application!
Lo que significa ser parte de the Adecco Group.
Durante más de 50 años, hemos ayudado a conectar a miles de personas, en todo el mundo, de diferentes experiencias y culturas con oportunidades de empleo. Ofrecemos servicios y soluciones líderes de Recursos Humanos, impulsando el mundo del trabajo, que no solo ofrece a nuestros clientes una experiencia más personalizada, sino que también brinda a nuestros compañeros un sentido de propósito y valor en el trabajo que realizan con nosotros. Ser parte de nuestro grupo internacional significa ser parte de una comunidad que se impulsa mutuamente para ser mejor. Harás un trabajo que desafíe la vida de nuestros clientes. Serás parte de una red de personas enérgicas y profesionales que creen en lo que estamos haciendo. Y tu también creerás en ello.