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Customer Success Associate (Part-Time)

General Assembly logo

Detalles del puesto

location-pin San Francisco, California, Estados Unidos
location-tag 3393737

Who We Are

Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting. In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

The Role

The role of the Customer Success Associate is to provide administrative support for the Student Success team and ensures students, instructors, and staff have the tools and resources necessary to deliver high-quality learning experiences at GA. This is part-time, in-person opportunity based in San Francisco. 


  • Create and onboard all incoming students to in-class tools and resources (welcome emails, course trackers/rosters, sketch licenses, slack invite/channel setup, etc.).

  • Track student pre-work data ensuring students meet 100% completion standards prior to the start of class.

  • Monitor Student Services inbox and Slack channels ensuring all inquiries are responded to within 24-48 hours.

  • Facilitate student-facing events, update student-facing event calendar and ongoing community outreach.

  • Support student collections outreach and act as a liaison between students and Finance.

  • Send letters of completion to qualified students and remove students from in-course tools and resources.

  • Demonstrates a baseline understanding of all GA Education Product lines in order to create tools and systems necessary for program delivery.

Required Skills

  • 1-2+ years of work experience.

  • Tech and system savvy; familiar with Google Suite.

  • Great written and verbal communication skills.

  • Detail-oriented with strong organization skills.

  • Can navigate an ever-changing, fast paced environment and demonstrable ability to come up with solutions.

  • Able to multitask and enjoy wearing many hats.

  • Learns new processes quickly and accurately.

  • Maintains a positive and professional demeanor.

Core Competencies

  • Customer Focus

  • Action Oriented

  • Optimizes Work Processes

Lo que significa ser parte de the Adecco Group.

Durante más de 50 años, hemos ayudado a conectar a miles de personas, en todo el mundo, de diferentes experiencias y culturas con oportunidades de empleo. Ofrecemos servicios y soluciones líderes de Recursos Humanos, impulsando el mundo del trabajo, que no solo ofrece a nuestros clientes una experiencia más personalizada, sino que también brinda a nuestros compañeros un sentido de propósito y valor en el trabajo que realizan con nosotros. Ser parte de nuestro grupo internacional significa ser parte de una comunidad que se impulsa mutuamente para ser mejor. Harás un trabajo que desafíe la vida de nuestros clientes. Serás parte de una red de personas enérgicas y profesionales que creen en lo que estamos haciendo. Y tu también creerás en ello.

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