Estamos comprometidos en hacer que el futuro funcione para todos. Como empresa centrada en soluciones de talento y servicios de asesoramiento, visualizamos un mundo en el que todos tengan la oportunidad de participar en el mundo laboral. Nuestro objetivo es reconocer y valorar las diversas perspectivas, fomentando procesos de toma de decisiones inclusivos que valoren las contribuciones, habilidades, experiencia y potencial de cada colega. Trabajamos activamente para crear las condiciones que apoyen una cultura y un entorno laboral de pertenencia, confianza y participación. Nuestro enfoque de diversidad e inclusión se basa en varios pilares que sustentan nuestro trabajo, incluida la inclusión estructural y consciente, el liderazgo y la responsabilidad.
EEMENA00686 Ubicación(es)
Praga, República Checa Tipo de contrato
Full Time Unidad de Negocio
The Adecco Group Departamento
Information Technology IT
Network Service Management Lead
Network Service Management Lead is responsible to lead a team that will set up a framework of Network Services’ Performance governance across individual ITIL areas such as Network Incidents, Request Fulfilment, Change, Problem, Risk, Supplier and Financial Management. Creates and drives improvements within Network Service Management.
- Support to set up service management “by the numbers” across the management layers.
- Defines consistent approach to manage services by the numbers & operations.
- Reporting, Monitoring, Aging Incidents, Problem Records, Stakeholder management.
- Aging incident support (weekly updates, keep track of all SLA breached highly impacting incidents).
- Ensure EOL / EOS hardware and software is tracked & actioned periodically.
- Escalates all service management aspects to senior management (INC, PRB, RISK, CHG).
- Key strategic suppliers’ management by numbers &relationship.
- Define metrics and support establishing processes to track those.
- Ensure QBRs are held to maintain relationship.
- Ensure proactive and reactive escalations are requested and followed in structured way and be L2 managerial escalation point.
- Lead Supplier Service Improvement Plans.
- Support in defining key metrics per service in line with global template.
- Support in setting up “rhythm” for periodic reporting.
- Includes stakeholders management such as Adecco regional, LHH, Akkodis)
- Define template & structure for regional / GBU service management.
- Support setting up rhythm & facilitate meetings (actions, risks, problem, RUN topics, current projects, future project pipeline, strategy) with regional / GBU stakeholders.
- Supervise transformation of remaining local legacy solutions (e.g. legacy MPLS migration to SDWAN) & residual project actions.
- Potentially integrate in GSD/other service reviews.
- 5+ years in an Incident / Service Management role.
- Experience of working with internationally based customers and service providers.
- Basic technical understanding of key services such as Networking, Network Security, TCP/IP, VPN.
- Depth of understanding of the processes and practices of Customer Support and Service Level Management (ITIL).
- Ability to understand and improve operational process & Procedure.
- Proven track record of working within standards-based operations environments.
- Able to communicate in fluent English, any other language is a plus.
- Demonstrated ability to matrix manage across the business to achieve maximum results for clients.
- Significant experience in managing escalated incidents through to resolution.
- Ability to operate within an engineering and Senior Management environment.
- University degree preferred or equivalent work experience.
- Certification in ITIL Foundation level or above would be a distinct advantage.
- CCNA is a plus.
- Occasional traveling up to 20%.
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters most.
A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.
The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 24-06-2024
Conócenos
No marcamos casillas, pensamos fuera de ellas. En el Grupo Adecco, lideramos el camino en la habilitación de organizaciones para adaptarse a un mundo laboral en constante cambio y garantizar la futura empleabilidad de las personas. Nuestro propósito de hacer que el futuro funcione para todos significa que priorizamos poner a las personas primero, brindando autonomía y apoyo para mejorar la productividad y el crecimiento. Cada año, nuestros más de 50,000 empleados en todo el mundo permiten que millones de personas tengan éxito en el mundo laboral. Capacitamos y reciclamos a más de medio millón de personas anualmente, mejorando su empleabilidad y acelerando sus carreras.
Diversidad e Inclusión en The Adecco Group
Cultura
Nuestro enfoque de "las personas primero" significa priorizar el bienestar de nuestros colegas, siempre. El bienestar de los empleados nunca ha sido tan importante, y trabajamos continuamente para mejorar cómo apoyamos a nuestra gente para ser holísticamente felices y saludables, sin importar el clima actual. "Aspiramos a convertirnos en un referente como empleador de primer nivel, fomentando un entorno respetuoso, inclusivo y saludable para todos". - Sarah Cheyne - VP de Grupo Experiencia de Talento, Inclusión y Analítica de Personas
Conozca más sobre The Adecco Group
El Grupo Adecco es la principal empresa mundial de consultoría y soluciones de talento. Nuestro poderoso propósito es hacer que el futuro funcione para todos. Construimos e incubamos capacidades en áreas donde existen escaseces persistentes de habilidades y conectamos ese talento con organizaciones para potenciar su éxito. Nuestras operaciones principales se dividen en 3 unidades comerciales globales distintas (GBU) - Adecco, Akkodis y LHH. Con estos servicios, ayudamos a los individuos a alcanzar y superar su potencial, construyendo empleabilidad y conectando personas con oportunidades. En el Grupo Adecco, todos tienen voz y hay amplias oportunidades para satisfacer su curiosidad, compartir sus habilidades y llevar su carrera en cualquier dirección.
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Poner a las personas primero, ya sean sus colegas, clientes o clientes
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Siempre dispuesto a desarrollarse y aprender; tienes curiosidad y apoyas una cultura de aprendizaje continuo para evolucionar profesionalmente
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Busca empoderar a los demás y colaborar con un espíritu colectivo
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Se involucra y se conecta con otros de manera significativa y respetuosa para lograr objetivos comunes
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Inicia actividades y toma decisiones; persevera con coraje y energía para obtener resultados
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Perfil de éxito
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