Account Manager

The Account Manager is the primary liaison with assigned clients and is accountable for delivering high quality full life-cycle recruitment services that meet and exceed performance, profitability and growth expectations.

• Identifies new and/or additional business opportunities with existing client(s) and partners with business development teams to close sales.
• Manages relationships with client(s), including collaborating with client leadership and stakeholders to determine staffing needs and ensure client satisfaction.
• Identifies priorities, delegates responsibilities and allocates resources to service delivery teams according to client(s’) needs.
• Drives performance through establishing and upholding performance metrics, focusing on achieving the highest level of client satisfaction.
• Oversees and/or provides direction on the identification of performance goals, analyzing performance metrics and assessing team member performance; provides oversight to team member development.
• Assesses financial and operational performance to ensure services are being optimally delivered according to Service Level Agreements (SLAs), Operating level Agreements (OLAs), as well as internal goals and objectives.
• Manages all escalated issues and regularly meets with client(s) to review performance metrics and proactively recommends and implements related solutions as needed.
• Proactively stays abreast of leading trends and best practices in the recruitment industry, including related laws, rules and regulations; shares information with team and implements related enhancements to operations.
• Provides strategic guidance on contract and rate negotiations to business development teams and assists with preparing Requests for Proposals (RFPs).
• Oversees the identification, development and implementation of best practices in recruiting and sourcing strategies applicable to assigned client(s).
• Analyzes financial operations and develops forecasts and related reports on a monthly, quarterly, annual and ad hoc basis.
• Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision.
• Directly and/or indirectly coaches, trains, and supervises employees, including fostering a cohesive team environment that promotes personal and professional development.
• Participates in special projects and performs other duties as assigned.

Education:

• Completion of post-secondary education in related field or 4 years of equivalent experience demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred.

Experience:

• Bachelor’s degree with a minimum of five (5) years of experience delivering recruitment solutions in an outsourced model.
• Experience in a multi-client environment, as well as previous experience utilizing Applicant Tracking Systems (ATS) and/or Human Resources Information systems (HRIS) is preferred.

KNOWLEDGE, SKILLS & ABILITIES:

• Bilingual – English and Japanese
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
• Ability to maintain confidentiality and handle highly sensitive/confidential information.
• Ability to function effectively with or as part of a team.
• Ability to demonstrate critical thinking based on in-depth data, substantiating information, considering/respecting of other's input, personal values and ethics.
• Ability to demonstrate effective customer services skills.
• Ability to own the P&L within a business and to optimise opportunities in order to increase account growth.
• Ability to utilize market research tools and techniques.
• Ability to identify and/or document existing and new trends as well as evaluate and predict their impact on the organization.
• Ability to develop, improve and streamline processes to meet established goals and objectives.
• Ability to effectively manage projects that may vary in nature and scope.
• Ability to manage conflict and demonstrate the courage to challenge organizational thinking and the status quo.
• Ability to understand, interpret and apply related federal, state, and local laws, rules and regulations.
• Knowledge of and the ability to apply the principles, best practices, and standards of the full life-cycle of recruiting.
• Expert proficiency with electronic recruiting resources, such as customer relationship management (CRM) tools, applicant tracking systems (ATS), and job boards.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. 

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 11-03-2024